Applying for Mortgage Assistance

You can quickly apply for mortgage assistance online. If you’d prefer to mail or fax your application—or if you don’t have an online account—you can download it here.

Note: If you're currently engaged in an active bankruptcy, please consult with your attorney before submitting a mortgage assistance application.

When applying for mortgage assistance, time is of the essence, especially if you're already getting collection notices or already in the foreclosure process.

Documents Needed for Mortgage Assistance

The mortgage assistance application lists all required documentation. If additional information is needed during the underwriting review, we’ll contact you to inform you of the documentation needed and provide a reasonable timeframe to return the documents requested.

Application Process

1. When we receive your application and supporting documentation, we’ll send you a letter to inform you whether your application is complete or if additional information or documentation is required.

Note: In some cases, when we have sufficient information on file, a customer may be eligible to submit an expedited application or not have to submit an application at all. If this applies to you, you’ll see “Eligible for Expedited Application” when you request assistance online.

Each time we need to communicate with you, we send a letter to the mailing address on file. You can also see the status of the review on your online account.

1. If the application is complete and no further information or documentation is needed, we will evaluate your application and provide a decision letter within 30 days from the date the application was deemed to be complete.
2. If additional information or documentation is needed during underwriting, you will receive a letter listing the documentation needed and a due date to submit them to us.
   • If the required information/documentation is submitted by the due date, we will evaluate your application and provide a decision letter within 30 days from the date that we receive it.
3. In determining whether you are eligible for a modification program, we may obtain a valuation of your property such as an appraisal or BPO (Broker’s Price Opinion). In this case, we will promptly provide you with a copy of any such valuation regardless of whether you are approved for a modification. Copies of valuations will be provided at no cost to you.

If you have further questions, please contact us.

Related Articles

Potential Mortgage Assistance Solutions

Lists the most common mortgage assistance solutions

Sending Your Mortgage Assistance Documents

Where to send your mortgage assistance documents